We will always strive to make sure you LOVE your tea, but recognize that things don't always go according to plan. Should your shipment arrive damaged, missing items, or containing incorrect items, we will work quickly to reship the items in question. While we cannot accept returns on opened food products, we are happy to provide a substitute replacement for the cost of shipping should you wish to try an alternative product of equal value. Please contact us directly at info@colortheorytea.com to initiate a replacement request and one of our team members will reach out within one business day.